The QR code won't scan
/01Clean the label surface and try again in good light. If the code is damaged, write to us and we will issue a new tag.
Support
How can we help you?
The support centre for passengers using Safe Tag and for operations teams running BagsFollow software. If you can't find what you need, write to us directly.
01 — Channels
How to reach us
Phone
For urgent cases and an ongoing baggage process.
+90 507 709 73 43 +90 530 381 35 55 +49 163 707 85 81 · DEHow does Safe Tag work?
Safe Tag is a label carrying a unique QR code. You place it inside your bag. If the bag goes missing and airport staff open it, scanning the code gives them the details they need to reach you. It works even when the outer tag is torn off, and needs no battery.
My bag is missing — what should I do?
Before leaving the airport, go to the airline desk and make sure a PIR (Property Irregularity Report) is filed. That report starts both the airline's search and any refund-guarantee claim. Then write to us and we will follow the case with you.
How does the €100 refund guarantee work?
If a bag protected by Safe Tag is not found within 21 days of the PIR being filed, you receive a €100 refund. This is not an insurance product; it is BagsFollow's direct commercial commitment. Your PIR record and Safe Tag number are all you need to claim.
What can someone scanning the code see?
The QR code does not display your personal details. Whoever scans it is taken to a form for reporting the bag as found; the report reaches us and we notify you by email. Your contact details are released only to the authorised party handling the case.
Can I reuse my Safe Tag?
Yes. Safe Tag contains no battery and keeps working on later trips as long as it is intact. The protection period restarts with each trip, and you can check your current status from your account.
We are an airline or ground handler — how do we deploy?
Our baggage irregularity, flight information, apron operations and workforce modules integrate with your existing systems. We review your operation together and prepare a deployment plan for you — get in touch from the contact page.
How is my data stored?
Data is stored encrypted and processed only as far as the process requires. See our privacy and data protection notices for the details.
03 — Troubleshooting
Common situations
No notification email arrived
/02Check your spam and promotions folders. If your address was recorded incorrectly we can update it, find your record by number and resend.
I forgot to put the tag inside the bag
/03Protection only works while the tag is inside the bag. Place it inside before your next trip; your record and protection period continue.
The payment didn't go through
/04If your card was charged but no tag appears, write to us with the transaction date and amount; we will match the record and issue your tag.
Response time
Within 24–48 hours
We answer every enquiry within 24–48 hours on business days. If you have an ongoing baggage case, put URGENT in the subject line and we will prioritise it.